Shipping and Handling

SHIPPING SCHEDULE

Most orders are processed within 1 business day. Orders must be placed by 12pm EST or they will go on the next day's business.

We do not ship on the weekends and certain major holidays. FedEx and USPS do not deliver on these days so keep that in mind when counting the number of days it will take to receive your package.

We do not require a signature upon delivery.

International Orders: Please select "international shipping." We are not responsible for customs fees.

Free shipping promos are for ground shipping only unless otherwise stated. This excludes international orders.

Holiday

All orders start date will start 12 noon Eastern Time the next business day.

Approximate Shipping Times

Shipping Method Approximate Shipping Times
Budget / Standard Shipping (Multi-Carrier) 5 - 9 business days
3-Day Shipping 3 - 4 business days
2-Day Shipping 2 - 3 business days
Overnight Shipping 1 - 2 business days
International Shipping* (including Hawaii, Alaska & Military Addresses) 7 - 14 business days (minimum)

Shipping Rates

Flat $5.00-additonal cost will vary with shipping selection and zip code

Backorders

While we try to maintain a high inventory level on the most popular items, there are times when a particular style, color, or size is not in stock. If this is the case, we will e-mail you that the item is on backorder and ask if you would like to wait for the product, replace it with a different item, or cancel that part of the order.

Returns

All return exchange requests must be submitted in writing to romeoandjulietlingerie@live.com within 5 days of receipt of merchandise and require prior authorization from Romeo and Juliet Lingerie BEFORE returning any goods back. We will email back with shipping instructions in order to be valid. No sales are guaranteed and all sales are considered Final Sale with Store Credit only to apply to a future order. Shipping costs are non-refundable, non-reimbursable. A small restocking fee applies, unless the item is deemed a manufacture defect (items confirmed a manufacture defect will be replaced with the same style and are not subject to the restocking fee.) After you receive our email approval with return instructions, all items must be returned in their original package with all original tags still intact, unworn, and in the same condition in which they shipped. We carefully inspect each item and can reject any return if considered worn, dirty, or missing tags or packages. We do not accept any returns or exchanges for the following items also due to health regulations: shapewear, fajas, girdles, panties, costumes, swimwear, seasonal, and all sex toys. All seasonal and clearance or final sale items are not valid for a return exchange. Unauthorized returns will not be accepted and may be shipped back at the customer's expense or considered a 'ship back free item' that you choose to give back to us at your expense.

Package Returns made by the shipping carrier marked "refused", "rejected", "undeliverable", "wrong or insufficient address", "no answer/too many attempts", or similar, are held at store credit only with all shipping costs non-reimbursable. Additionally, any secondary shipping (re- ship) is at the responsibility of the customer.

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